General FAQ


Can I brew with the dregs?

Can I do anything else with the GBP?
Can I make my own Ginger Beer Plant?
Do I have to get a 'baby sitter' if I go on holiday?
Do I have to use Special Acid Blend?
Do you provide Tracking?
Do you do Dry GBP?
Do you do Fresh GBP?
Do you ship to Australia and New Zealand?
How do I make Ginger Beer?
How does temperature affect the brew?
How do I start?
How is brewing with Ginger Beer Plant different to brewing with just yeast?
How is Ginger Beer Plant different to fizzy ginger beer from the shop?
How long does it take to make a brew?
How long can fresh GBP be stored without using it?
How long can dry GBP be stored without using it?
How long does it take for the GBP to arrive?
How much does it cost?
How much Special Acid Blend do I use?
How much can I brew with one batch?
I have moved to a different country and can't update my new address, what do I do? See 'Other PayPal Questions'
Is ginger beer alcoholic?
Is GBP and Tibicos the same thing?
PayPal - more questions
What do I need? Do I need lots of equipment and sterilising equipment?
What does the GBP look like?
What is the Special Acid Blend for? See Do I have to use Special Acid Blend?
What if I don't like ginger?
What else can I use the Special Acid Blend for?
Why are you the best?
Why don't I see my currency when I click on my country?
Will you send instructions by post?

 

 

 Can I reuse the GBP?

Yes, of course, the GBP is a living organism held together in a matrix made by the GBP itself, it is totally natural. See photo and description

 Do I have to get a 'baby sitter' if I go on holiday?

No, the GBP will be fine drained and stored in an airtight container in the fridge. You can also dry the GBP very easily, just spread it out on a non-stick surface and leave it to dry.

 Do I have to use Special Acid Blend? What is the Special Acid Blend for?

The Special Acid Blend is an addition or replacement for lemon juice. You use it to add acidity, sharpness or tang to your recipes. Some fruits don't have much 'bite' so you will want to increase the acidity. Increasing the acidity also keeps out spoilage bacteria that can cause "off" flavours or a nasty smell. You may not want the flavour of lemon, you may not have fresh lemon or not want to cut a whole lemon just for a small amount. So, the Special Acid Blend is very useful to have and stores really well in an air tight container, it won't 'go off', it might just clump a little in a moist atmosphere so keep a lid on it. See also Uses

 Do you provide Tracking?

Not as standard, if you require tracking you must contact me before ordering or ASAP afterwards, please be aware that tracking adds approximately £5.00 to the p&p.

 Do you do dry GBP?

Yes I only send out dry GBP.

 Do you do Fresh GBP?

Only by very special request. Please contact me for a price before placing an order telling me where in the world you live as I will need to calculate postage costs. Please note that dry travels better because fresh is continually fermenting producing gasses and is wet so the package can be prone to leaks. I will need to triple bag it and try to ensure that any expansion is contained. You will need to accept responsibility for any extra postage should the package expand due to fermentation and pay by donation as I won't accept responsibility for packages being detained because they leaked or expanded and burst. Dry is also only 10% of the volume of fresh.

 Do you ship to Australia and New Zealand?

Yes, as a traceable business I have no problem sending to either country and have shipped there regularly since 2007.

 How do I start?

That's easy, just click 'shop' for your own culture.

 How Do I make ginger beer?

Recipe

 How is brewing with Ginger Beer Plant different to brewing with just yeast

Brewing with just yeast is okay you will get a fizzy drink with some alcohol, however the ginger beer brewed with a Ginger Beer Plant is much more complex because it contains not only a yeast but lactobacilli and other yeasts which all impart their own flavours to the brew. It is really incredible how such simple ingredients as just sugar and water can make such a complex taste.

 How is Ginger Beer Plant different to fizzy ginger beer from the shop?

A shop bought ginger beer with the exception of one or two is just a sugary mix of flavourings with some added CO2. A ginger beer brewed with Ginger Beer Plant is very complex in flavour and a challenge to brew two bottles exactly the same so you'll not get bored with it.

 How much does it cost?

All the prices are here on the website. Prices start at £14.48 for a basic 7g of dried Ginger Beer Plant with download instructions and support using my recipe which hydrates to approximately 50g. Just choose your location and click 'OK' you aren't committed to make any purchase until you click complete Checkout on the PayPal site.

 How much Special Acid Blend do I use.

About 3g/a level teaspoon per litre to taste.

 How long can fresh GBP be stored without using it?

It can be kept drained and stored in and air tight container for a couple of moths but check it for any signs of mould. You will need to perform Recovery Brews before using it again.

 How long can dry GBP be stored without using it?

A customer recently told me that he kept a dry packet unopened in a kitchen cupboard for two years, he followed my instructions and the GBP recovered as if fresh without any problems. I have never tested this to failure and six months is my longest test on GBP kept at room temperature. It recovered as if a week old, but I suggest you use your GBP as soon as you can. This has just been rivaled by another customer who bought the GBP six years ago, kept it in the fridge and it recovered in 5 Recovery Brews.

 How long does it take to make a brew?

You can make a very nice drink in a day or two depending how much GBP: water you have.

 Ho long does the GBP take to arrive?

For the GBP to arrive, once dispatched, it should take 1-2 days in the UK, 3-4 to Western Europe, 4-5 days to Eastern Europe and 5 days to the US, Canada, Australia and Rest Of the World but please allow for postal delays. Your GBP is sent first class mail.

 How much acid blend do I use?

Up to 3g per litre or to taste.

 How much can I brew with one batch?

The first brew, up to 4 litres but the culture grows quickly and you should be able to brew lashings of ginger beer very quickly using the first brew as starter (secondary ferment).

 I have moved to a different country and can't update my new address, what do I do? See also Other Questions for PayPal

There's two answers to this.

1. I can invoice you for service rather than goods to be sent.

2. This is PayPal's answer: If you're moving abroad, you’ll need to close your existing account and open a new account. If you maintain residences in 2 countries, you can have 2 PayPal accounts as long as only one is a Premier or Business account. So, open a new PayPal account it is much easier than you think. You can send money from one account to your other very easily and it's free, no costs, mark it "I'm sending money to family or friends" which is true unless you have a very odd relationship with yourself.

 Is ginger beer alcoholic?

Ginger beer brewed using a Ginger Beer Plant is alcoholic, however, you can control the amount of alcohol by varying the amount of sugar and varying the length of the brew time. You can also force carbonate to reduce the brew time further so reducing the amount of alcohol to levels in line with orange juice. So, more sugar and longer brews = more alcohol.

 Is GBP and Tibicos the same thing?

No, the GBP is made up of the yeast Saccharomyces florentinus (Saccharomyces pyriformis), and the bacterium Lactobacillus hilgardii (Brevibacterium vermiforme) plus many more, while Tibicos and Water Kefir Grains are made up of Lactobacillus brevis plus many more yeast and bacteria. The exact composition varies from source to source and is further complicated by many people keeping Ginger Beer Plant, Tibicos and Water Kefir Grains which mix so readily as they require very much the same conditions. Of course my GBP has never come into contact with either Tibicos or Water Kefir Grains so it doesn't contain any of the organisms associated with them. Tibicos and Water Kefir Grain brews lack the complexity of flavour a brew made from Ginger Beer Plant has and Ginger Beer Plant brews are much more fizzy on the whole. Further to this they look different though perhaps only to the experienced eye. Tibicos tend be bigger as they're more aggressive and grow faster. Some people claim

 What do I need? Do I need lots of equipment and sterilising equipment?

No, just a jar, something to cover the jar, some sugar, citrous fruit or Special Acid Blend and any other flavouring, usually ginger, to give it little extra.

  What does the GBP look like?

This is the Ginger Beer Plant

 What if I don't like ginger?

Then you can make it flavoured with all kinds of other fruits and vegetables. It is only called a Ginger Beer Plant because it was traditionally brewed with ginger.

 Why are you the best?

My Ginger Beer Plant has been carefully maintained without any mixing from other cultures. We specialise in Genuine GBP so you can be 100% confident that you are getting pure GBP and not a mixture of other cultures.

 Why don't I see my currency when I click on my country?

I'm sorry I just can't justify the time involved in all that work involved and can't justify paying someone to do it.

 Will you send instructions by post?

Yes, you can choose any of the starter packs or add the printed instructions option otherwise you can download your instructions from the Members Areas

PayPal Questions and Answers

A. How do I access my PayPal account if I forgot my password?
B. How do I add, edit or remove a postal address on PayPal ?
C. Why can't I change my address to a different country?
D. How to I add, edit or remove my phone number on PayPal?
E. How do I add, edit or remove an email address on PayPal?
F. How do I confirm my email address?
G. How do I add, update or remove my credit/debit card on PayPal?
H. How do I add or remove my bank account on PayPal?
I. How do I verify my PayPal account?

A. How do I access my PayPal account if I forgot my password?

If you've forgotten your PayPal password, don't worry. Just follow these steps to create a new one:
Go to www.paypal.co.uk
Click Log In.
Click Forgotten your email address or password?
Enter your email address plus the security code shown and click Continue.
Choose to reset your password by receiving an automated phone call, text message or an email and click Continue.
Follow the on-screen instructions.
If this didn't help you, please reply to this email with as much information as possible and we'll do our best to get back to you as soon as we can. Otherwise, to call us, go to www.paypal.co.uk/contactus and click Call Us.

B. How do I add, edit or remove a postal address on PayPal?


Go to www.paypal.com/uk and log in to your account.
Click the Settings icon beside 'Log Out'.
To add an address, click + beside 'Address', enter your details and click Add Address.
To edit an address, click Edit under the address you want to edit, make the change and click Change Address.
To remove an address, click Delete under the address you want to remove.
If adding a military address:
Enter your Number / Rank & Name into the first address field.
Enter your Battalion into the second address field.
Enter your Operation (or similar) into the 'Town' field and leave the 'County' field blank. Enter your BFPO into the Post Code field.
Note:
You can't remove an address until you add another address and make it the home address.
You can't remove an address from your account if it is your credit card billing address.
If you are updating an address that is linked to a credit card or a debit card on your PayPal account, update your address with your card issuer before you update it with us.
If this didn't help you, please reply to this email with as much information as possible and we'll do our best to get back to you as soon as we can. Otherwise, to call us, go to www.paypal.co.uk/contactus and click Call Us.

C. Why can't I change my address to a different country?

When you move to another country, you need to close your PayPal account and create a new account using your new address. It's not possible to change the address on your PayPal account to a new country.

If you have addresses in both countries, you can keep your PayPal account and create a new one, but only one of your accounts (if any) should be a Business account. You'll need to use different email addresses for each account. An email address cannot be registered to two separate PayPal accounts.

Here’s how to close your old PayPal account:
Go to www.paypal.co.uk and log in to your account.
Click the Settings icon beside 'Log Out'.
Click Close your account.
We may ask you to confirm ownership of the account before closing it.

After you close your account, any transactions that are in progress are cancelled.

Here’s how to create a new PayPal account:
Go to www.paypal.com
Click Sign Up at the top of the page.
Select your country or region and your language.
Select the type of account you want to create, and then click ‘Get Started.’
Enter your information, and then click ‘Agree and Create Account.’
After you have confirmed your email address, you can use your new account.

If this didn't help you, please reply to this email with as much information as possible and we'll do our best to get back to you as soon as we can. Otherwise, to call us, go to www.paypal.co.uk/contactus and click Call Us.

D. How to I add, edit or remove my phone number on PayPal?


Go to www.paypal.com/uk and log in to your account.
Click the Settings icon beside 'Log Out'.
To add a number, click + beside 'Phone number', enter the number, select the type of phone and click Add Number.
To edit a number click Edit beside the number you want to change. Make the change and click Change Number.
To remove a number, click Delete beside the number you want to remove.
If this didn't help you, please reply to this email with as much information as possible and we'll do our best to get back to you as soon as we can. Otherwise, to call us, go to www.paypal.co.uk/contactus and click Call Us.

E. How do I add, edit or remove an email address on PayPal?

You can add up to 7 email addresses to your PayPal account, but the same email address can't be added to more than one PayPal account.

To add/remove an email address:
Go to www.paypal.co.uk and log in to your account.
Click the Settings icon beside 'Log Out'.
To add, click + beside 'Email address', enter your new email address and click Add Email.
To remove, click Delete beside the email you want to remove.
After you add and confirm an email address, you can make it the primary email address on your PayPal account. Here's how:
Go to www.paypal.co.uk log in to your account.
Click the Settings icon beside 'Log Out'.
Click Edit beside the email you want to make primary.
Click Confirm this email
Note: To avoid problems in receiving payments for any eBay sales, update the email address on your eBay listings before removing it from your PayPal account.

If this didn't help you, please reply to this email with as much information as possible and we'll do our best to get back to you as soon as we can. Otherwise, to call us, go to www.paypal.co.uk/contactus and click Call Us.

F. How do I confirm my email address?

Until you confirm your email address, you cannot receive money. When you add an email address to your PayPal account, we send you an email to confirm that you own the email address. Click the link in the email to confirm your email address. If you don't receive the email, you can request that we send it to you again. Here's how:

Go to www.paypal.com/uk and log in to your account.
Click the Settings icon beside 'Log Out'.
Click the email address you want to confirm.
Click Confirm this email.
Click the link in the email and enter your PayPal password to confirm your email address.
If you still don't receive the email:
Check that you entered the correct email address
Check your spam/junk folder
If this didn't help you, please reply to this email with as much information as possible and we'll do our best to get back to you as soon as we can. Otherwise, to call us, go to www.paypal.co.uk/contactus and click Call Us.

G. How do I add, update or remove my credit/debit card on PayPal?

When adding a card, the billing address should match the address registered on your PayPal account. Here's how to add a card to your account:
Go to www.paypal.co.uk and log in to your account.
Click Wallet at the top of the page.
Click Link a card.
Follow the prompted steps to add your card
When you add a card, we made a temporary $1 charge to your card. It's a regular fraud prevention method to ensure that your card is valid. It's a common method used by banks to check if a card is active. This charge may take up to 30 days to be reversed, depending on your card issuer.

Note:
You can only add a card that's registered in the UK
If adding an American Express card please be aware that some merchants cannot accept this card type. You may wish to add a different card as an alternative
Here's how to update/remove a card:
Go to www.paypal.co.uk and log in to your account.
Wallet at the top of the page.
Click the card you want to update or remove.
Click Edit or Remove.
If this didn't help you, please reply to this email with as much information as possible and we'll do our best to get back to you as soon as we can. Otherwise, to call us, go to www.paypal.co.uk/contactus and click Call Us.

H. How do I add or remove my bank account on PayPal?

Here's how to add or remove a bank account to your PayPal account:
Go to www.paypal.com/uk and log in to your account.
Click Wallet at the top of the page.
Click Link a bank to add a new bank.
Click the bank you want to remove and click Remove bank account if you want to remove a bank account.
If this didn't help you, please reply to this email with as much information as possible and we'll do our best to get back to you as soon as we can. Otherwise, to call us, go to www.paypal.co.uk/contactus and click Call Us.

I. How do I verify my PayPal account?

To make PayPal as safe as possible for everyone, we ask all customers to verify their details.

To become Verified, log in to your account and complete your profile.

If this didn't help you, please reply to this email with as much information as possible and we'll do our best to get back to you as soon as we can. Otherwise, to call us, go to www.paypal.com/uk/contactus and click Call Us.

Yours sincerely,
PayPal

Copyright © 1999-2017 PayPal. All rights reserved.

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

 

 

Instructions

Printer-Friendly Instructions

Download Instructions

members instructions

General FAQ

Membership Options

Do you want access to the instructions but haven't bought our Ginger Beer Plant?

Printer-Friendly Instructions

Recipes

Useful recipes with your Ginger Beer Plant

Help and support

Contact Me

Customer Reviews

Thank you for the very fast dispatch Our GBP arrived quickly, it was a breeze to use and is bubbling away nicely. My kids love it. Thank you.

Terry Ellis, Leicester

Your service is wonderful. I've bought GBP and top ups from you a few times now over the last few years. Your packaging is always really neat, the instructions you send are so helpful and I can't tell you how many of my friends have said how lovely the ginger beer is that I make.

Carla Hendricks, Milwaukee

Durham, UK

Top