Thank you for taking the time to read this page. My Ginger Beer Plant (GBP) is dried to ensure the best possible quality when shipping.
Making an order and accepting delivery of an order implies you accept these Terms and Conditions.
1. I normally aim to send out all new orders within three working days and most will go out sooner. However the Ginger Beer Plant is a live organism and can be unpredictable.
Fast Track - There is a Fast Track option on the website for those that require fast turn around of an order, you can add this at any point up to the dispatch email. If you don't choose this option then it is assumed that you are okay to wait on the rare occasions there is a waiting list. Note this is not a courier service. I can only provide two day turn around if I have the stock. At times when the Ginger Beer Plant has not grown and drying stock for a Fast Track order would deplete my stock to unreasonably low levels I will post your order as soon as is possible ahead of those not placing Fast Track. I do have low stock levels as of November 18 I will remove this as soon as the backlog has been cleared.
2. Delivery Addresses: I can only send to the delivery address supplied on the PayPal order receipt. You must ensure you choose the right address before placing the order. You can update your address under Profile> My Details> Address> Add Address. If you cannot update or add the delivery address to your PayPal order then please contact me Before making the order. Please include a name of a person for delivery, if you don't it may delay your order. If the address that you've supplied with PayPal is incomplete or wrong and I have already posted the GBP you will need to pay for another one to be sent. I cannot accepted losses due to your errors.
3. Tracking- Royal Mail international tracking does not allow you to follow the progress of your package. An item is scanned at posting and on delivery. I cannot give feedback as to where the item is. I do not use couriers, I am too small a business to qualify for reasonable rates. A starter pack with UPS is approximately £35.00. If you need point to point tracking for any reason such as you have a forwarding company then you must contact me before you make the order.Point to point tracking is much more expensive. My tracking is only available through my account.
4. Email Addresses: The email address on the PayPal order must be a live email address that is, you are able to check it, in order to get your receipt and receive support. If the confirmation email bounces back I reserve the right to hold back or cancel the order assuming if your email address is out of date your home address could well be also. There is an admin charge of £4.00 for sending information or support to an email address not on the order. If you are buying as a gift, please let me know, using the email address supplied by PayPal, the email address of the person who may be contacting me for support otherwise the person you are making the order for will need to know the full name and address on the order. I reserve the right not to send support to an email address not on the order.
5. Some countries for example, China, Malaysia, South Africa have poor delivery rates and to these I will only post if you accept full responsibility for missing packages, please contact me if you think this to be the case.
6. Support: It is expected that by making an order you have the abitily, follow a basic recipe, if not that you have a someone who is able to help. I offer complementary email support within 24 working hours covering possible omissions in the instructions, FAQ and recipes on this website for the domestic production of up to and including the bottling of the first 2-4 litre brew. Subsequent brews are simply a repetition of this process. I cannot coach or school, nor comment on your own methods and ideas. Please don't anticipate possible problems and ask me about it. The instructions are extremely simple. If you or the person you are buying the culture for has learning difficulties please ask a friend for help as I don't have the skills to help such cases. I'm sorry, I'm not experienced at all with that. It is expected that you will tweak the recipe to suite your own taste, preference and needs. Should you require tutoring please contact me to negotiate a fee. Your access to thearea will start 24 hours after posting however you possibly could get access immediately if I am at home and able to upload your password.
Because I have so few orders now I make no proffit at all so please make sure that you keep your instructions safe. I can't afford to post out new ones for free if you have lost them. Of course if you want to pay the costs of postage and printing I will be happy to. Please understand I am not a large or even small sized business anymore. I keep the Ginger Beer Plant going because I have invested so much time and effort into making sure it is available without contamination from other cultures.
Your question needs to be clear and concise detailing exactly what has been done and materials used in order for me to be able to help. Note again I'm hear to offer support only for problems you have had. I can not comment on what might happen if...
Please be respectful to all.
7. If on the very rare occasion that your GBP doesn't arrive you must contact me within 45 days of placing your order. More than 90% of orders arrive on time 9% arrive a little late and ~1% arrive quite late. Please allow for delays especially around holiday periods. So outside of the EU allow 4 to 5 weeks within the EU allow 3-4 weeks and in the UK allow up to 2 weeks from getting the dispatch email. I must stress the upper end of the estimated delivery times are much, much more rare especially in the UK.
8. Because the Ginger Beer Plant is a live culture I cannot accept returns. If you change your mind about the order you must contact me ASAP as most orders are sent out the next day using Royal Mail or sooner. Customers with 'Mail Boxes' must ensure their GBP will not be sat baking in the sun or freeze. GBP is freshly dried. The instructions tell you to do three Recovery Brews however occasionally more may be needed.
Guaranteed Ginger Beer Plant. My Ginger Beer Plant is guaranteed to be Ginger Beer Plant, I have only had Ginger Beer Plant and no other cultures since getting it from a world renowned Laboratory.
9. Your Ginger Beer Plant amount will vary over time, you must take care not to lose any. The Ginger Beer Plant is supplied only for the production of ginger beer and related recipes on the recipes using the amount of Ginger Beer Plant supplied as standard on the website.
10. The Businesses Protocol: The prices, including any offers, on this website are discounted for the domestic market only. Please contact me by email using the Contact Me link above if you are buying for a company or for distribution with full explanation of how you intend to use the Ginger Beer Plant. If you don't contact me beforehand and you have used a business account or you require an invoice as you are buying the GBP for company use then your order will be processed under The Business Protocol at the business rate of £50 per gram plus shipping via registered post plus a £2.00 Administration Fee. If you purchased a pack and are a business customer I will calculate your amount of GBP based on the price you paid minus the cost of P&P, a £2.00 admin fee and the acids in the pack, an invoice will be included. Commercial/Business sales are not eligible for the complementary support, offers nor access to the Members Areas is granted unless you have taken up a Business Support Option. If you have only supplied a company name I reserve the right to treat the order as a business order and discount the GBP at my discretion up to the price above. If you ask me any questions about a commerical venture or give me any indication that you intend to set up a commercial venture in the future I will treat your order as commerical and it will not be eligible for support, discount or offer and any purchase you make in future will be deamed Commercial. A domestic customer is defined as one brewing solely for personal, home use only using the recipe on the website for up to 4 litres only. By agreeing to these conditions you agree not to distribute my Ginger Beer Plant nor distribute any part or in entirety the instructions or recipes from this website. Note that I don't provide invoices at the discounted domestic rate, if you must have an invoice then your purchase will be processed using The Business Protocol. See above.Note also that by expressing an intent to distribute the GBP is a breach of the domestic Terms and Conditions. Your order will be treated as Business and so all offers, discounts and support are null and void.
11. Please store your GBP in the door section of the fridge before hydrating and hydrate your GBP within 31 days of receipt. Nobody that followed the instructions has ever been unable to use the GBP to brew ginger beer. Please be aware that any activity means your GBP is alive. Ginger Beer Plant is a wild culture and will ferment much slower than Saccharomyces cerevisiae.
12. 7g, 14g, 21g etc batches of GBP will all be packaged in one pouch, it may be divided up but these divisions will be random in order to make posting more efficient. If you need your GBP packaged separately into custom batch sizes then please contact me using the 'Contact Me' link on the navigation bar on my website. I may charge for this service depending on the quantity you order as multiple batches are normally discounted due to involving less handling. If you use the PayPal checkout page to adjust the quantity of batches, packs, I reserve the right to combine them into one order unless you specify that they are to be shipped separately, you must let me know as soon as placing the order.
13. Your confirmation and dispatch email along with username and password will be sent to the address supplied by PayPal and I will resend to this address as part of the package. Access to the membership area is valid for six months on a single purchase of GBP. Sharing or passing on your password is not permitted. Other Membership Options are available here. Membership payments are non-refundable. Membership is free for six months with the purchase of Ginger Beer Plant and available on dispatch of the Ginger Beer Plant.
14. Importing. I have never had an problems posting to Aus, NZ, Taz, USA Canada, Israel etc. due to import restrictions. However if import restrictions apply to your region of the world due to, for example, Muslim law it is your responsibility to check. I describe the Ginger Beer Plant as 'Food Culture' which may negate this restriction.
15. Any offers posted either on the website or elsewhere are subject to Terms and Conditions. On occasions not all items on the website will be included with the offer. Where an item is purchased that is not included in the offer any goodwill upgrades will not qualify for the offer. Any purchase made before the offer is live on the site are not eligible for the automatic, subsequent offer. I may offer to upgrade, however that offer must be acknowledged by the customer. Offers must be agreed.
Every batch is tested and is sent out fresh after storing in the fridge for no more than a few days. Your GBP is a random selection from this large batch.
I provide Google translations of the instructions only as a guide. I only speak English so I'm not able to check Google's translations for errors.
Any offers are subject to availability at the time of posting.
Breaking the Terms and Conditions voids any eligibility for support and access to theArea Thank you
Last updated: 26/Oct/2017
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Thank you for the very fast dispatch Our GBP arrived quickly, it was a breeze to use and is bubbling away nicely. My kids love it. Thank you.
Your service is wonderful. I've bought GBP and top ups from you a few times now over the last few years. Your packaging is always really neat, the instructions you send are so helpful and I can't tell you how many of my friends have said how lovely the ginger beer is that I make.